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Frequently Asked Questions

Checkout our knowledge base for common questions

We update our knowledge base often to help keep you up to date with any changes that might affect you.

Does Host-hub have a money-back guarantee?

All Host-hub accounts come with a 14 day money-back guarantee as standard. If you’re not satisfied within the first 14 days and wish to cancel, we’ll gladly refund the full amount to you.

Can I upgrade my account in the future

Yes, you can easily upgrade your account at any time. The cost is simply the price difference between the two plans. There are no other fees involved as you will only be charged the prorated difference between the original and new plan. The same goes for downgrading. However, we will not provide a refund for unused time, so we suggest you wait until the end of the payment term (around 5 days before your invoice is due) to submit the downgrade request.

Do you accept PayPal payments?

Yes, we accept PayPal as a form of payment.

Should I keep a backup copy of my site on my computer?

Absolutely! It is very easy to spend all night working hard on upgrading your site only to hit the wrong key or have someone else overwrite your changes. Better safe than sorry.

Our backups are for catastrophic server events. We do not restore individual websites unless the situation is caused by us.

Where do I upload my website?

All files to be made public to view on the Internet should be uploaded to the “public_html” directory. This can be accessed via the file manager in cPanel or via FTP.

Ensure that you create your index file for your first page, this can be done by naming your main page index.htm, index.html, index.php, etc.

Filenames are case sensitive. Customers often name their files Index.htm, which will not be recognised as the default page. This must be in lowercase, such as: index.html

How do I login to the cPanel?

To login to your cPanel go to: www.yourdomain.com/cpanel

You will then be prompted for your cPanel username and password which can be found in your Activation email.

Note: replace yourdomain.com with your actual domain name.

What is a Dedicated IP address?

What is a dedicated IP:

This means that your site is the only one on the internet using that unique IP number. For example, if you typed 209.131.36.158 into your web browsers address bar you would see Yahoo!’s website come up. This is their dedicated IP address and no one else’s. This is their unique address on the web that has been attached to the domain name yahoo.com.

If you have a business oriented website then you probably will need a dedicated IP address for your site. Especially if you have a merchant account and accept credit card payments on your site. You can’t even get an SSL certificate for your website until you have a dedicated IP address. You can get around this by using a PayPal shopping cart or something else hosted off your site. But, most people don’t like the idea of sending the customer to a new address to close the deal.

There is also the SEO or search engine optimisations concerns to consider. Many people have found that sites with a dedicated IP address do mysteriously better in the search engine results than those utilising shared IPs. Often times security concerns drive people to upgrade their cheap web hosting account to include a dedicated IP address.

What is an FTP client?

There are several ways to upload files to your website, but the most commonly used and most versatile is ‘FTP’ (File Transfer Protocol). In order to upload your files using FTP, you need to use what is known as an ‘FTP client’.

The FTP client is the program you run on your computer that connects to our server and uploads or downloads files from your web-space.

Some popular FTP Clients include BulletProof FTP, Smart FTP, WS_FTP and Cute FTP. Each has different features, but all do basically the same job – that is transferring files to and from your website. A Free FTP program is Filezilla, a quick Google search will allow you to download it.

Once your files are uploaded to the ‘public_html’ or ‘www’ directory of your website, you’ll be able to view them online.

FTP client configuration

While there are many different FTP clients available, the configuration for each should be very similar.

To connect to our servers and upload your files, you’ll need to configure your FTP client with the following three pieces of information.

1) Host Name
2) Username
3) Password

These details are all provided in your Host-Hub setup email.

Once you’ve connected successfully to the server, you’ll need to upload your files to the “public_html” or “www” directory in order for them to be viewed online. These directories are one in the same, so it doesn’t matter which you use. Technically speaking, ‘www’ is a symlink to ‘public_html’.

Please Note: You will notice a number of directories and files already exist in your web space when you first connect. We ask that you don’t delete these unless you know what you’re doing. It may be tempting to try and save space, but in doing so you may inadvertently break something. Put simply, everything is there for a reason.

Dreamweaver configuration

To set up the remote site in Macromedia Dreamweaver, you simply need to use the FTP details provided in your setup email, and make sure you set the ‘Host Directory’ to “public_html/”

How can I access webmail?

In order to access web-mail, you will need to go to: http://www.outitgoes.com

Add your username & password that was included in your welcome email.

Autoresponders and Forwarders

An ‘autoresponder’ will send a response back to anybody who emails that specific address. This feature is often used as an ‘out of office’ reply, or more creatively to for example send out automated sales information.

If you still want to receive a copy of the incoming email in addition to sending the automated response, be sure to use an email address which is already configured as a ‘POP email account’ or ‘Forwarder’ within your cPanel.

If you simply want to send an automated reply without ever reading what has been sent to this address, use an email address which is not configured as one of your existing POP email accounts or Forwarders. Do bear in mind that doing so means you’ll never see any email that was sent to this address.

Forwarders

Email forwarding is a feature that forwards email sent to a specific address on your domain through to any other email address.

Often a customer will prefer to collect all of their email in one place, so will have their website email forwarded through to their ISP email account for example. Another frequent use of email forwarding comes when a business requires copies of incoming sales email be sent to all of their sales staff.

To forward incoming email through to any other email address, choose the “Forwarders” option within your cPanel. From this screen, click “Add Forwarder” and add a) the address you’d like to forward mail for, and b) the address the email is to go to.

Note: If you set up forwarding for a specific email address which also has a POP mailbox on our servers, any incoming email for that address will be forwarded and stored in the mailbox. If you don’t want to keep a copy of your forwarded mail on our servers, simply delete the corresponding mailbox (under “Manage Accounts” in your cPanel), but leave the forwarder in place. A forwarder does not need a corresponding POP mailbox on our servers to function.

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